Shipping & Delivery Policy
🚫 ORDER CANCELLATIONS
Once an order is placed, processing begins immediately and cannot be canceled.
If your item arrives and you’d like to request a return, reach out and we’ll walk you through it.
📦 SHIPPING & DELIVERY
At Mystic Heart Gifts & Wyld Goods, we work with trusted partners across the U.S. and globally to bring you a wide variety of products — from heartfelt curated gifts and customized made-to-order pieces to rugged outdoor gear.
Our goal is simple: get your order to you safely and clearly communicate what to expect every step of the way.
⚠️ Note: Delivery times are approximate post-shipping dispatch and may vary due to external factors. Exact delivery dates cannot be guaranteed.
🛍️ USA INVENTORY & READY-TO-SHIP ITEMS
Most U.S. items ship within 2–4 business days and typically arrive in 5–9 business days.
🌍 GEAR & GLOBAL FULFILLMENT
Some Wyld Goods gear or curated gift items may ship from international partners. Estimated delivery: 10–20 business days depending on customs and location.
🧵 PRINT-ON-DEMAND / MADE-TO-ORDER PRODUCTS
Custom-created items (like mugs, shirts, or accessories) will be made just for you. Please allow 7–15 business days for the customization process and delivery.
Priority + Insured Shipping
If you've selected Priority + Insured shipping, you will be given the option to have your order reshipped, or refunded if the order is lost in transit.
If you ordered using "Free Shipping" or "Priority Processing" we will reship your package if it is lost during transit.
SHIPPING TO OVER 200 COUNTRIES
We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
📬 LOST or MISSING PACKAGES
Mystic Heart Gifts & Wyld Goods are not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address are correct before processing your order. If we have made an error we will fully take responsibility for the original order that was made for you at no charge.
🛃 INTERNATIONAL ORDERS & CUSTOMS
Buyers outside the U.S. are responsible for any import duties or customs fees.
We cannot guarantee delivery times for international packages due to customs inspection delays and are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
⏰ SHIPPING DELAYS & HOLIDAYS
Delivery timelines may be affected by:
- High-volume seasons (especially Holidays)
- Carrier or Weather Delays
-
Customs Processing (for international orders)
If you're ordering for a special event or holiday, we recommend ordering early!
🌍 ESTIMATED SHIPPING & DELIVERY TIMES by REGION
Shipping time varies by location. These are our estimates:
|
Location |
*Estimated Shipping Time |
|
United States |
7-15 Business days |
|
Canada, Europe |
7-20 Business days |
|
Australia, New Zealand |
7-20 Business days |
|
Central & South America |
15-25 Business days |
|
Asia |
7-20 Business days |
|
Africa |
15-30 Business days |
Max delivery time – 25 business days. Sorry we have no control over delays caused by customs.
⚠️*This doesn’t include our 2-3 day processing time.
💬 NEED HELP ?
Whether you’re checking an order status or need help with something, Olivia’s here to support you.
📱 Text or Voicemail: 614-655-7822
(Mon–Fri, 10am–6pm EST) Olivia - Customer Service Supervisor
🔍 Tracking: ✅ Tracking info available after processing.
🔗 Track here: _____ 🔍 Tracking updates may take 1-3 days.
🤷 Missing Package? Contact us immediately if your item is missing or late (over 15 days)! We'll send a replacement ASAP.
📧 Email us: info@mysticheartgifts.com
⚠️ Lost/Stolen Packages? Mystic Heart Gifts & Wyld Goods are NOT liable for lost/stolen packages.
If tracking shows delivery but you haven't received it:
- Contact your shipping carrier.
- File a report with local police (if suspected stolen).
- Need more help? Email us: info@mysticheartgifts.com
📦 Damaged Packages: Received a damaged product?
📧 Email us within 30 days with photos of the damaged product/packaging, and choose between a free re-shipment or a refund:
❌ Order Cancellations: We are not able to cancel the order as processing begins immediately.
Mystic Heart Gifts & Wyld Goods have the right to refuse returns that have passed the 30 days allowed time after delivery.
All returns must be in their original packaging and condition and also be made within 30 days of the delivery date.