Shipping Policy

Order Cancellation 

Please be aware, that once an order is placed, we can't cancel the order, as it begins processing immediately, however, once your order arrives to you, you may reach out to our support team to start the return process. Once you return your order, we can process a refund!

Priority + Insured Shipping 

If you've selected Priority + Insured shipping, you will be given the option to have your order reshipped, or refunded if the order is lost in transit. 

If you ordered using "Free Shipping" or "Priority Processing" we will reship your package if it is lost during transit.  

SHIPPING TO OVER 200 COUNTRIES

We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.

LOST/MISSING PACKAGES

Mystic Heart Gifts is not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address are correct before processing your order. If we have made an error we will fully take responsibility for the original order that was made for you at no charge.

CUSTOMS

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.

SHIPPING TIME

Shipping time varies by location. These are our estimates:

 

Max delivery time – 20 business days.

*This doesn’t include our 2-3 day processing time.

 

📧 Contact Us: For any inquiries, reach out at  info@mysticheartgifts.com 

 

⚠️ Note: Delivery times are approximate post-shipping dispatch and may vary due to external factors. Exact delivery dates cannot be guaranteed.

🔍 Tracking: ✅ Tracking info available after processing.

🔗 Track here: _____ 🔍 Tracking updates may take 1-3 days.

🤷 Missing Package? Contact us immediately if your item is missing or late (over 15 days)! We'll send a replacement ASAP.

📧 Email us: info@mysticheartgifts.com

Lost/Stolen Packages? Mystic Heart Gifts is NOT liable for lost/stolen packages.

If tracking shows delivery but you haven't received it:

1. Contact your shipping carrier.
2. File a report with local police (if suspected stolen).
3. Need more help? Email us:  info@mysticheartgifts.com 

📦 Damaged Packages: Received a damaged product? Email us at  info@mysticheartgifts.com  within 30 days with proof, and choose between a free re-shipment or a refund.

❌ Order Cancellations: We are not able to cancel the order as processing begins immediately.

📧 Contact Us: For any inquiries, reach out at: info@mysticheartgifts.com 

All returns must be in their original packaging and condition and also be made within 30 days of the delivery date.

Mystic Heart Gifts has the right to refuse returns that have passed the 30 days allowed time after delivery.

For additional help please contact us at: ✆   Email info@MysticHeartGifts.com